Refund policy
Last updated: July 16, 2026
Because we sell one-of-a-kind vintage, secondhand, and pre-loved items, our return policy works a little differently than a typical retail store. Each piece is unique and in limited (usually single) quantity, so please read carefully before purchasing.
Return Window
You have 7 days from the delivery date to request a return or exchange.
Eligibility
To be eligible for a return:
- The item must be in the same condition you received it — any pre-existing wear noted in the listing is expected and not grounds for return.
- You'll need proof of purchase (order number or receipt).
- Items marked "Vintage," "As-Is," or "Final Sale" in the product listing are not eligible for return — condition and imperfections for these items are disclosed in photos/description at time of purchase.
How to Start a Return
Email us at hello@rosierockford.com with your order number, the item, and the reason for return. We'll send you instructions.
Refunds & Store Credit
Because each item is one-of-a-kind, approved returns are issued as store credit by default rather than a cash refund. If you'd prefer a refund to your original payment method, let us know when you reach out — approved cash refunds are processed within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Since inventory is limited to one of each item, exchanges for the same piece (different size, etc.) usually aren't possible. We're happy to help you find a similar alternative in stock, or offer store credit toward another item.
Damaged, Mislabeled, or Incorrect Items
If your item(s) arrives damaged beyond what was disclosed, or you received the wrong item, contact us within 7 days of delivery with photos. We'll make it right at no cost to you — full refund.
Non-Returnable Items
All items marked Vintage, As-Is, or Final Sale are non-returnable. Please review photos and measurements carefully before purchasing, and message us with any condition questions before you buy.
Contact
Questions about a return? Email hello@rosierockford.com.